rachelrepairs.com is dedicated to providing our customers with high-quality DIY Crafting supplies and an exceptional shopping experience. We understand that there may be occasions when you need to return a product, and we want to make the process as smooth as possible for you.
Returns
If you wish to return an item purchased from rachelrepairs.com, please contact us within 30 days of receiving your order by emailing [email protected]. We will provide you with further instructions on how to proceed with the return process.
Return Conditions
- Items must be in their original packaging and in unused condition.
- Returns must be requested within 30 days of receiving your order.
- Customers are responsible for the return shipping costs unless otherwise agreed upon with rachelrepairs.com.
Refunds
Once we receive your returned item, our team will inspect it to ensure it meets the return conditions. If approved, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
Exchanges
If you would like to exchange an item for a different one, please contact us at [email protected] to arrange the exchange. We will guide you through the process and help you find the right replacement for your needs.
Damaged or Defective Items
If you receive a damaged or defective item, please email us at [email protected] with photos of the product within 7 days of receiving your order. We will work with you to resolve the issue promptly.
At rachelrepairs.com, we strive to provide excellent customer service and ensure your satisfaction with every purchase. If you have any questions or concerns about our Return and Refund Policy, please dont hesitate to reach out to us via email.